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Faculty Handbook - Procedures and Forms - Students

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Children in Classroom/Work Site Policy Children are not allowed in any classroom, nor may children be left unattended on the campus.

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Computer Use Policy Please review and adhere to the Computer Use Policy for personal use and when monitoring student access in the classroom as well.

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Disciplinary GuidelineThe Student Disciplinary Guideline was developed to be used as a reference to determine the severity of student discipline issues, the proper route to report such incidents and to whom it should be reported.  These procedures are applicable to any student in any program.

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Registration procedures regarding Hours and Locations that students can find more information and register for classes, Textbooks and Supplies, Class Discontinuance Policy, and the Attendance Policy.

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Student Services offers more information on the Assessment Center, CalWORKs, Child Development Center, Career Center, Citizenship, Counseling, DSPS, Outreach and Passport to your Future. 

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Student Evaluation of Instruction

Student evaluations are conducted during the semester in which instructors are scheduled to be evaluated (with the exception of ABE, ESL, and special education classes).

All instructors are encouraged to use the student opinion survey at any time in order to gain feedback from students.  In this situation, only the requesting instructor will receive the results of the survey.  Request students’ evaluation cards from the Dean’s office.

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Student Procedures for Complaints

1. Students may file a complaint when they believe they have been deprived of a right granted to students by the Board of Trustees in any of the policies or regulations of the Rancho Santiago Community College District.  The purpose of these complaint procedures is to resolve differences as fairly and expeditiously as possible while preserving the rights of students and staff members.
2. Utilize the suggestion box located in the vending machine area.
Definitions
Days Number of days refers to the days when the District offices are open.
Panel Student Complaint Panel: one nonvoting chair, one student representative, one faculty representative, one administrative representative.
Procedure
1. Students shall first confer with the person who took the action or made the ruling to which they object, no later than ten (10) days following the event which prompted the complaint.  The Dean of Student Services will assist the student in arranging an appointment between the student and the staff member.
2. If the difference is not satisfactorily resolved, the student shall confer with the person’s supervisor.  The Dean of Student Services will assist the student in arranging an appointment between the student and the staff member’s supervisor.
3. If the complaint is still unresolved, the student may file a written statement setting forth the nature of the complaint on the prescribed form with the Dean of Student Services, no later than ten (10) days after conferring with the person’s supervisor.
4. The complaint form shall be completed in full and shall include a full description of the complaint, times, dates and pertinent facts, and the remedy sought by the student.  A Student Complaint Staff Response form will be sent to both the staff member and a supervisor for completion.
5. The Dean of Student Services and Community Services shall select a Student Complaint Panel.  The Dean of Student Services then shall forward the completed forms to the panel chair for review and recommendation.  The panel shall have the power to make an appropriate investigation of the complaint and shall state the findings and make a recommendation.
6. If the complaint is sustained by the panel, it will recommend appropriate action for relief of the complaint and communicate this in writing to the person(s) to whom the complaint was directed.  If the person(s) accepts the recommended action, and if the student who filed the complaint is satisfied with the action, the complaint shall be considered resolved.
7. If the findings of the panel do not sustain the complaint, the panel shall communicate this finding in writing to the student who filed the complaint.  If the student accepts this finding, the complaint shall be considered resolved and closed.
8. If no resolution of the complaint is obtained under 6 or 7 above, the Dean of Student Services shall forward the complaint together with findings of the committee to the Chancellor/President for review and decision.
9. If this decision does not resolve the complaint, in the opinion of the student, the Chancellor/President shall present the case to a committee made up of members of the Board of Trustees with findings and recommendations.  If the committee of Trustees finds that the complaint is invalid, the Chancellor/President’s recommendation shall stand in final resolution.  If the committee of Trustees finds that the complaint is valid, it shall instruct the Chancellor/President as to how the complaint shall be resolved, and the Chancellor/President shall implement the board’s decision.

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