In the spring of 2010 the departments comprising student services completed their second round of triennial program reviews; the current program review cycle covering the years of 2006-2009.  Program reviews allow departments/units to evaluate progress on goals and program effectiveness and inform future decision making as well as providing an overview of the progress achieved in student services departments and units. 

The program review template includes a description of services, along with the mission and vision of each and provides quantitative and qualitative data from services provided, as well as information on staff, budget, and facilities. This data is described, analyzed, and progress discussed for each department/unit.  The program review template is broken down into seven sections; 1) Signature Page, 2) Program Description, 3) Organizational Chart, 4) Student Learning Outcomes, 5) Data, 6) Data Analysis, 7) Findings and Future Direction. 

During the spring 2010, a graduate student from Cal State Fullerton’s Educational Leadership Program conducted his fieldwork internship with the Vice President, Student Services to serve as an “external reviewer” to evaluate each program review and to ensure compliance with established criterion.  Using rubrics that had been developed by student services leaders at a Program Review Retreat in January of 2009, the graduate intern reviewed drafts of every program review to ensure that appropriate information was included in each section, and to determine whether or not the criterion were included, organized and analyzed correctly.  In many cases, recommendations were made and forwarded to each department/unit as edits prior to finalizing and submitting their Program Review.

Additionally, every student service department/unit made presentations about their program review to the College’s Educational Master Planning Committee (EMPC) during the spring and fall of 2010.