In the spring of 2006, the Division of Student Services began to
establish and implement a comprehensive timeline and framework for the
establishment of student learning outcomes (SLOs) within every department and
program. For the past seven years these assessment efforts have been utilized
in guiding, assessing, and improving all student services departments and
To date all student services programs have defined expected
student learning outcomes for their areas; identified appropriate assessment
methodologies for their expected student learning outcome; and have
completed seven full cycles of assessing student learning outcomes (refer
to 2007-2008, 2008-2009, 2009-2010, 2010-2011, 2012-2013, 2013-2014 SLO Reports, 2013-2014 SAO Reports, and 2014-2015 SLO/SAO Reports). Note: Formal SLO/SAO assessment did not occur in
2011-2012 or 2015-2016; given that Triennial Program Reviews were submitted that year.
In an effort for continuous quality improvement of our learning
outcome framework and in conjunction with the Office of Institutional Research
and Effectiveness we produced the document: "Statement on Standards
of Assessment Practice for Student Services Programs"
(spring 2012) which affirms that assessment of student services at Santiago
Canyon College meets each of the following criteria:
1) identification of at least one student learning outcome for
2) use of direct and indirect assessment methods,
3) current and specific assessments of record for SLOs on file,
4) a regular, explicitly stated cycle of assessment for all
programs on file,
5) reports of assessment results and action plans on file.
The five criteria stated above represent the threshold for
assessment practice in student services for the institution. They enable
the institution to describe a common core of learning to external stakeholders
and agencies. The college invites and encourages faculty and staff to
engage in outcomes assessment practices that go beyond the threshold established
by the criteria.
In order to expand on the quality work undertaken to date in SLO
assessment, Service Area Outcomes (SAOs) were developed beginning in the
2013-2014 academic year. Currently, all
student services units develop at a minimum one Service Area Outcome (in
addition to one Student Learning Outcome) and have begun the process of
developing a multi-year approach in outcome assessment identification that
includes mapping of their program/student outcomes with institutional
outcomes/goals. A template was developed to document each area's SLO/SAO.
Implementation of assessment plans and SLO/SAO measurement will
continue on an-going basis; this systematic assessment cycle ensures that we
(1) implement our identified learning outcomes and Service Area Outcomes and identify methods to gather
data, (2) interpret the results or evidence of our assessment and (3) that
program goals, activities, and outcomes will be evaluated on an on-going basis
to ensure that decisions for program improvement, planning, budgeting, etc. be
shaped by the results of our assessment.
For additional information, please contact Ruth Babeshoff, Interim Vice President of Student Services at firstname.lastname@example.org or (714) 628-4886.